Your cart is currently empty!.
You may check out all the available products and buy some in the shop.
Continue ShoppingReturn Policy
At Mohawk Smoke, we are committed to providing quality products, superior service, and the support of highly trained specialists who place your satisfaction at the forefront of everything they do.
We take great pride in our reputation for excellence and stand behind our products. If anything falls short of your expectations, please don’t hesitate to contact us. We’ll work quickly and professionally to make it right.
We take great pride in our reputation for excellence and stand behind our products. If anything falls short of your expectations, please don’t hesitate to contact us. We’ll work quickly and professionally to make it right.
We proudly offer a 100% Delivery Guarantee.
Your purchase with us is completely risk-free, and your peace of mind is our priority.
Unclaimed Parcels / Incorrect Shipping Address
If a parcel is returned to us due to an incorrect or incomplete shipping address provided by the customer, or because it was unclaimed, we will review the situation once the items are received back and determine an appropriate resolution.
Lost Parcels
If tracking information indicates that a parcel may be lost, we will assist you in contacting the shipping carrier, as they are responsible for investigating delivery issues. Once the carrier completes their investigation, we will work with you to determine the next appropriate steps based on the outcome.
Incorrect Products
If an incorrect item is received due to an error on our part, we will work with you to correct the issue once the item is returned to us.
If an incorrect item was ordered by the customer, the item may be returned to us, and we will review the situation to determine a suitable resolution.
Rejected Orders
If a customer decides they no longer want an item after receiving their order, unopened items may be returned to us. Once received, we will assess the return and determine an appropriate resolution.
Damaged or Unsatisfactory Items
If a customer is not satisfied with the condition or quality of a product, the item must be returned to us for evaluation. After review, we will work with the customer to find a fair and appropriate resolution.
If you have any questions regarding this policy, please contact [email protected], and we will do our best to respond as promptly as possible.