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Find answers to common questions about our products, services, and policies.
Frequently asked questions
Once you have submitted your order, you will receive an Order Confirmation by email to confirm that your order has been received. Please note that orders are processed and shipped within 24-72 hours. In the event you’d like to change something in your order you must immediately send us an e-mail with your changes. Please enclose the following information when writing about changes in your order.
– Your Order Number
– Describe the issue in details.
All orders are shipped via Canada Post or UPS. We offer nationwide delivery across Canada as well as shipping to the United States.
The average delivery time for Canadian orders is 1-5 days from the shipping date.
The average delivery time for US orders is 1-2 weeks from the shipping date.
The delivery times depend on many factors, and mainly on Canada post/UPS sort facilities handling the packages, and this is beyond our control. Thus, in case there is a delay in delivering your order, we kindly ask you to contact us for detailed information on your package.
Tracking numbers are available for all orders.
mohawksmoke.com offers several payment methods:
Credit Card
E-Transfer
Cryptocurrency
If you still don’t see any charge on your card/bank statement, please contact our Customer Support at [email protected]
If you are not satisfied with the quality of the delivered products or consider the package contents inappropriate, contact us right away at [email protected].
All orders are shipped in discreet packaging.
All e-mails and customers’ calls are replied within 24 business hours.